Effective Date: 08/03/2026
At Tradition by Avisha, we are committed to delivering your jewellery safely and efficiently across India. Please read this Shipping & Delivery Policy carefully before placing your order.
By placing an order on www.traditionbyavisha.com, you agree to the terms below.
1. SHIPPING LOCATIONS:- We currently ship only within India.
We do not offer:
• International shipping
• Cash on Delivery (COD)
All orders must be prepaid before dispatch.
2. ORDER PROCESSING TIME:- Order processing begins only after successful payment confirmation.
Estimated Processing Time:
• Ready-stock items: 5-7 business days
• Handmade items: 7-10 business days
• Customised jewellery: 10-12 business days (depending on complexity)
Business days exclude Sundays and public holidays. Processing time is separate from delivery time.
3. DELIVERY TIMELINE:- Estimated Delivery Time (after dispatch):
• Metro cities: 3–5 business days
• Other cities/towns: 4–8 business days
Delivery timelines are estimates and may vary due to:
• Courier delays
• Weather conditions
• Natural disasters
• Government restrictions
• Remote location issues
We are not liable for delays caused by courier partners.
4. SHIPPING CHARGES:- Shipping charges (if applicable) will be displayed at checkout before payment.
We reserve the right to:
• Offer free shipping during promotions
• Modify shipping charges without prior notice
Shipping charges are non-refundable.
5. ORDER TRACKING:- Once your order is dispatched:
• Tracking details will be shared via SMS, email, or WhatsApp
• Customers are responsible for monitoring shipment status
If delivery fails due to incorrect address or unavailability: Re-shipping charges may apply
6. ADDRESS ACCURACY:- Customers are responsible for providing accurate and complete shipping details.
We are not responsible for:
• Incorrect addresses
• Incomplete details
• Failed delivery due to wrong phone number
Orders returned due to incorrect address may require additional shipping fees for re-dispatch.
7. DELIVERY CONFIRMATION & RISK TRANSFER:- Risk of loss and ownership transfers to the customer once the product is marked as delivered by the courier partner. If the tracking status shows “Delivered,” it will be considered successfully delivered. Claims of non-delivery must be reported within 24 hours of delivery status update. We reserve the right to verify delivery confirmation with the courier company.
8. DAMAGED OR WRONG PRODUCT DELIVERY:- If you receive:
A damaged product A wrong product
You must:
• Raise a complaint within 7 days of delivery
• Provide mandatory unboxing video
• Share clear product photos
Please refer to our Refund, Return & Exchange Policy for detailed procedure.
9. CUSTOMISED JEWELLERY SHIPPING:- Customised jewellery may require additional production time.
Dispatch timelines may vary depending on:
• Design complexity
• Material availability
• Order volume
Customers will be informed of estimated timelines during confirmation.
10. UNDELIVERED / RETURNED SHIPMENTS:- If an order is returned to us due to:
• Customer unavailability
• Refusal to accept delivery
• Incorrect address
• Failure to respond to courier
We may:
• Contact customer for re-shipment
• Charge additional shipping fees
• Cancel order without refund (in case of policy violation)
11. FORCE MAJEURE:- We shall not be held responsible for delays or failure in delivery caused by circumstances beyond our control, including but not limited to:
• Natural disasters
• Government restrictions
• Strikes
• Pandemic situations
• Transportation disruptions
12. BUSINESS INFORMATION:- Tradition by Avisha is an independent home-based jewellery business operating from Ahmedabad, Gujarat, India.
For shipping-related queries:
Email: care@traditionbyavisha.com
Phone: 9023606654
Address: Ahmedabad, Gujarat – 380001
13. POLICY MODIFICATIONS:- We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on the Website.
